WTW Jobs

The Company

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 39,000 employees in more than 120 territories.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance.

The Business

At WTW, we help clients align their talent and rewards strategy with their business strategy to achieve long-term success. We rely on data, analytics, and experience to pinpoint the talent and workforce needs that are vital to their overall performance. We develop strategies and design and implement programs that address these needs, drive higher performance, and ensure the right return on their investment in people. Backed by industry-leading technology, global workforce data, research, and insights, we help our clients quickly transform ideas into action.

The Role :

** Kindly note, the position is open to a remote workstyle

The User Experience Leader is responsible for leading the user experience team as well as all strategy, research, and design initiatives. This role works closely with product management, technology, and a broad range of business stakeholders. This role will provide creative leadership in planning, designing, testing, and advancing the user experience for our software product while partnering with other integrated businesses/products to align longer-term strategies.

Responsibilities:

• Advocate for the user and have a firm understanding for who they are, their goals and

needs.

• Drive collaboration across disciplines to create comprehensive and coordinated

experience strategies.

• Create a UX vision and strategy aligned with the product strategy.

• Develop a UX roadmap of functional and non-functional requirements that will inform the

research and design work of the team.

• Plan and lead collaborative multi-disciplinary workshops in order to identify opportunities

to drive innovation that support user goals and needs.

• Lead colleagues in co-creative environments to define, design and build digital products

while adopting lean and agile approaches as appropriate.

• Design all UX best practices and processes, embedding these into the team.

• Work with product management to ensure the team is executing the work on time and on

budget.

• May act as external spokesperson for the team.

• Collaborate with product management, technology and business stakeholders to ensure

we are delivering world-class digital and experiences.

• Lead teams in the development of artifacts that communicate optimal experiences that

improve each interaction our clients have with their users (i.e. personas, experience

maps, service blueprints, and scenarios)

• Lead the UX team to develop, evolve and maintain artifacts that support the execution of

our work by helping define the intended interactions (i.e. user stories, feature lists,

sitemaps, user flows and wireframes)

The Requirements :

• 5+ years experience in UX Design and/or UX Research role.

• A strong portfolio highlighting a breadth of UX design work across web and mobile

applications with clear end-to-end process (discovery > delivery) evident.

• Experience in a Customer Experience or Service Design role.

• Proven ability to manage teams of 5 or more and delegate responsibilities.

• Proven ability to lead and develop strong experiences for responsive/adaptive web and

• native mobile applications.

• Proven ability to lead and develop experiences for multi-channel interactions or the

• enhancement of client service offering through digital touchpoints.

• Proven ability to mentor and lead others.

• Ability to consider, advocate, and implement designs with accessibility in mind.

• Proven ability to facilitate and lead collaborative multi-disciplinary working sessions.

• Ability to function as a thought leader as well as an individual contributor.

• Strong experience leading and/or observing user research and developing insights and

• recommendations from findings.

• Ability to articulate current trends in customer experience and service design thinking.

• Ability to articulate current experience trends in web design and mobile applications.

• Degree in relevant field or transferable experience.

• Expert knowledge of user-centered design principles, methodologies, best practices and

• approaches, particularly as applied to web-and mobile-based applications.

• Commitment to constantly improve one’s skills, staying current with developments and

• trends in the industry, and providing team education and guidance.

• Proven ability to think outside the box and develop creative solutions.

• Exceling oral and written communication and presentation skills.

• Experience working in a consulting environment.

• Proven organizational skills and attention to detail.

Experience of UX design tools preferred, such as:

• Figma

• Sketch

• Axure

• User Testing software

• Extensive HTML insight

• Workflow systems

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation

The base salary compensation range being offered for this role is $140,000-150,000 USD per year.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits : Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf)

• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets