Willis Towers Watson Senior UX Researcher in Denver, Colorado

Senior UX Researcher

Date Posted: January 9, 2019


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Overview of Role

As a Senior UX Researcher at Willis Towers Watson, you will join a collaborative team of fellow Business, Product, Design and Technical stakeholders to work on transforming the Human Capital Management industry, by turning complex problems into elegant solutions that delight our clients and our users. We create enterprise-level web software for Human Resource professionals and employees.

This role with be working across our Talent & Reward product portfolio to research and discover opportunities for cross-product solutions that bring value to our clients, users and business. This role also supports the UX team with formative user testing across our product portfolio.

In this role, you will highly-collaborate with Business, Product, UX/UI, and Technical stakeholders to lead and define research activities that validate software solutions, from concept through creation to delivery. You will lead research with our clients and users to help inform and validate the solutions we offer, then share those findings through both storytelling and data to create shared understanding with the team. You will work to align our research efforts to both the Business, as well as our Agile SDLC.

Through a solid understanding of user research methodologies, activities you will perform will include elicitation and thoughtful analysis of both problems as well as solution concepts, user research, interviewing, usability testing, user task and workflow analysis, various flow diagramming, journey mapping, persona development, empathy maps and more.

Role Details and about You

  • At your core, you have an insatiable passion for user research, discovering new ideas, defining and validating both problems and possible solutions, and working in a highly-collaborative work style to grow shared understanding of our user’s goals, tasks and workflows.

  • Speaking with, and understanding users from a informative viewpoint is what makes you most content and fulfilled. You love to carefully craft conversations with users so that insight can be gleaned and leveraged beyond the surface level obvious findings.

  • Working with a wide range of stakeholders and users, you have solid experience with user research, user interface design and usability validation.

  • You have demonstrable experience creating empathy maps, personas, journey maps or other artifacts that help the team connect with, empathize and understand our users.

  • You are skilled at storytelling to help bring understanding of our clients and users to life.

  • You thrive in a formative design process and actively work with team members to test sacrificial design concepts to ultimately deliver the most valuable solutions.

  • You are self-starter and are constantly learning about the latest trends in research techniques and tools and immediately leverage those on the job. You go the extra mile and break through perceived barriers or roadblocks.

  • You are collaborative, professional with solid communication and interpersonal skills.

  • You effectively communicate your findings through empathetic and thoughtful analysis.

  • You establish and foster relationships with stakeholders to ensure success.

  • You have experience working in an Agile SDLC and working with local and off-shore scrum teams.

  • You are comfortable in defining and reporting out on the progress of user research tasks.


  • Experience and ability to work remotely and virtually from stakeholders and users, while maintaining high-collaboration, clear communications and meeting work expectations. Ability to work locally as needed.

  • 10 years experience with user research of enterprise-level web applications.

  • Over 5 years experience with User-Centered Design in an Agile SDLC.

  • Understanding of accessibility in web and responsive applications.

  • Solid experience in documenting and reporting out on user research studies.

  • Excellent written and verbal communication skills.

  • Ability to balance multiple priorities with acute attention to details.

  • This is not a coding role, a conceptual understanding of HTML, CSS and JavaScript is desired.

  • Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Design, Information Science or equivalent experience.

  • Possible 10% travel required, including international.

  • Ability to present user research and work samples of completed projects is required.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com. at http://○ www.willistowerswatson.com

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://○ http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Denver, CO, US

  • Date Posted:January 9, 2019