Willis Towers Watson Client Service Advisor in Dublin, Ireland

Client Service Advisor

Date Posted: December 7, 2018


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The primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of their objectives. Our Objectives are expressed in terms of Client, Financials, People and Operational Excellence.

In our Corporate Risk and Broking Retail line of business, we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

The Role

  • Perform the Broking Role for their portfolio of Clients dealing with Renewals and all mid-term alterations and queries

  • Achieve best client service in an efficient and friendly manner ensuring that all client deadlines are met

  • Achieve an appreciation of each client’s business and culture

  • Support and find opportunities to enable growth of the existing client accounts and support the achievement of New Business targets

  • Assist Clients/Claims team in handling of claims where appropriate or in the case of a difficult claim

  • Foster beneficial insurer relationships

  • Ensure compliance with all regulatory requirements and company procedures

  • Participate in project work

  • Provide assistance to all colleagues including new joiners and build relationship with colleagues in other teams both on and off shore

The Requirements

  • Business related degree

  • Previous experience working for an insurer or broker is preferable

  • CIP qualified or significant progress to achievement of CIP

  • Strong client advocate

  • Hard working, proactive and flexible

  • Capable of solving problems

  • Good interpersonal, organisational, analytical and communication skills

  • Highly accurate with good attention to detail in completion of all tasks

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Dublin, Dublin, IE

  • Date Posted:December 7, 2018