WTW Jobs

You will work with the operations manager to manage the pension schemes which include schemes administration, customer servicing, accounting, auditing, preparation of statistics and management reports.

The Role

• Support and handle daily administrative and coordination duties based on service agreement with clients

• Able to demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels

• Ensure all activities are processed in a timely and accurate manner

• Maintain complete and accurate documentations and audit trails

• Conduct research on clients’ queries and provide appropriate recommendation accordingly

• Participate in special projects as needed

The Requirements

• A Bachelor’s degree holder

• Customer services and operations experience on MPF/ORSO retirement schemes is a plus

• Well organized and detail-oriented

• Customer focus, with good communication and interpersonal skills

• Able to work independently and under pressure

• Good command of written and spoken English and Chinese

• Proficient in Microsoft Office (specifically Excel and Word)

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance and flexible benefits including dental cover, additional life assurance, and many other options and Corporate deals. We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.