Willis Towers Watson User Experience Designer in Ipswich, United Kingdom

User Experience Designer

Date Posted: October 30, 2018


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The Role

Analytics Solutions (AS) operates an Agile delivery model and is made up of a cross-functional team of software development specialists, geospatial information specialists and catastrophe and financial model builders who bring best-in-class analytics, thought leadership and expertise in designing, building and supporting industry standard risk analysis tools. AS is also responsible for the delivery of three of Willis Towers Watson’s major group-wide strategic change programmes, involving significant data, analytics, and client facing technology components.

A UX Designer is required to join the AS team at Willis Towers Watson. The team member will ideally bring demonstrable design expertise and experience, from supporting the early development of ideas working with the business community, supporting analysis and design, development and quality assurance processes, through to providing feedback from the end-user perspective to facilitate a process of iterative development / continuous improvement. Experience of working in a multi-vendor environment and as part of on and off-shore teams is highly beneficial, as is a proven ability to exhibit influence based on credibility and experience. Some travel may be required as part of the required engagement with business and technology stakeholders.

The successful applicant will work within a matrix environment, reporting to the AS Analysis and UX Lead with initial deployment to the Client Facing Technology (CFT) programme.

The CFT Programme is a key, strategic initiative, to deliver a suite of tools to our clients, supporting Willis Towers Watson in becoming the ‘Analytical Broker’. This programme has been actively delivering industry leading tools since 2015, and continues to progress through 2018 with an ever growing demand from the sponsors and stakeholders.

The Programme utilises resources across various geographies and time zones (US, GB and Mumbai), as well as functional disciplines (UX, Analysis, Development, Quality Assurance, and more).

  • Delivering the UX design components of an overall solution design

  • Working with the Business Analysis community to support fully understanding business requirements and ensure these fully account for the UX perspective

  • Working with the UX Function to develop a detailed understanding of Willis Towers Watson brand and associated guidelines.

  • Working with strategic partners to ensure their products are both compliant with and fully leverage the corporate brand

  • Working with the Development function to support prototype and full solution delivery development and quality assurance

  • Knowledge of accessibility standards, specifically WCAG 2.0 and knowledge of legal accessibility obligations in the UK and internationally

  • Experience with data visualisation tools including Power BI highly beneficial.

  • Designing for multi-platform delivery – primarily mobile, tablet and desktop

  • Working with the QA function and external partners to support usability and accessibility testing.

  • Ability to achieve consensus across disparate stakeholder groups and evolve UX design to account for this feedback

  • Experience of understanding complex business processes, involving multiple stakeholder groups and perspectives and designing user experiences to accommodate these

  • Exposure to Microsoft VSTS (or similar) in relation to management of requirements, project delivery.

  • Maintaining an awareness of technology trends within and outside of the organisation. To include:Sufficient understanding of technical architecture to ensure technical viability of all design work

  • Working to defined UX best practices and principles to enable Willis Towers Watson to deliver industry-leading technology solutions.

  • Maintaining a full range of stakeholder engagement, across business and technology groups, internal and external audiences, from one-to-one up to large workshop environments.

The Requirements


  • Direct UX design experience in an enterprise environment, including formal methods which can be demonstrated as part of a varied portfolio

  • Experience as a UX Designer working in an Agile environment.

  • Comfortable bringing UX skills and product expertise to our strategic partnerships to advise and guide them how to maximize UX in the applications they deliver for Willis Towers Watson.

  • Detailed knowledge of personas, site maps, user journeys, wireframes and prototypes as part of an overall solution / service design

  • Commercial experience with Adobe Creative Cloud products, in particular Illustrator and Adobe XD,

  • Commercial experience with Axure RP prototyping.

  • Experience of contributing to the full IT project lifecycle (agile and waterfall) from requirements capture through to hand-over to operational support

  • First-rate communication skills and ability to apply these to rapid and creative problem solving in a pressurised environment

  • Ability to work to tight deadlines, manage priorities and take responsibility for delivering to time and quality requirements

  • Ability to work without close supervision, define direction and comply with overall Group strategy and objectives

  • Understanding of Information Architecture, with an ability to make the intuitive interfaces that enhance the experience

  • Understanding of Mobile UI patterns / anti-patterns, when and where to apply for responsive designs.

  • Can demonstrate previous work with an online portfolio.

  • BA(Hons) or BSc degree qualified – Design would be advantageous.


  • Working knowledge of HTML, CSS and JavaScript, exposure to Angular & Bootstrap 4 highly beneficial

  • Experience of working in a financial services organisation, preferably with exposure to the insurance industry/insurance broking. Where this directly relevant experience is not available, we will be looking for an ability to rapidly become effective in a new, unfamiliar environment

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com at http://willistowerswatson.com/ .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Ipswich, England, GBLondon, England

  • Date Posted:October 30, 2018