WTW Jobs

• Implementing system configuration changes with direct and immediate impact to business operations.

• Setup and maintenance of business rules to drive the behavior of dialing campaigns

• Implementing solutions in high-demand systems.

• Setup and maintenance of dialing campaigns in contact center software (on premise and in cloud)

• Support integration with systems within enterprise or with third party service providers

• Migration of dialer campaigns to cloud based contact center

• Interacting directly with multiple people across the company teams and different business levels.

• Automation of labor-intensive processes related to enterprise configuration

• Great communication skills and fluent English level

• Experience working with AWS.

• 3+ years of experience with Microsoft SQL Server.

• 3+ years of experience with JavaScript

• Experience working with Git version control system.

• Experience working with CI/CD tools (Team City/Octopus).

• Ability to work with solutions spanning multiple platforms and languages.

• Understanding of OOP, Design Patterns and SOLID principles.

• Experience working with Agile processes.

• Experience working with logging/debugging tools like Splunk.

• At least 4 years of experience building and maintaining applications in Microsoft .NET platform

Some bonus points:

• PostgreSQL proficiency – optional.

• Experience with Angular JS - optional.

• Experience with Telephony / Contact center software / processes is desired, especially with Genesys Cloud.

At TRANZACT we promote inclusion and job insertion without distinction based on disability, gender, orientation, gender identity and expression, place of origin or any other reason protected by national legislation. The company respects diversity and does not tolerate acts of discrimination in its processes.

As a company, we believe in equal opportunities and inclusion. Consequently, this job opening is applicable to people with disabilities (in accordance with what is stated in Law No. 29973).