Willis Towers Watson Business Analyst 1, MSP CSDG in Minneapolis, Minnesota

Business Analyst 1, MSP CSDG

Date Posted: December 21, 2018


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As a Business Analyst 1 within the Benefits Outsourcing team at Willis Towers Watson, you will have the opportunity to use our technical know-how and hands-on experience to provide benefits administration services to many of the world’s largest and most complex organizations. Our benefit expertise, consultative approach and focus on quality are unrivaled.

The Role

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Business Analyst 1 supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact.

Performance Objectives:

  • Act as a principal contact with clients on day-to-day plan administration processing issues

  • Review and resolve calculation and eligibility errors with client as needed

  • Review error reports and resolve issues as needed utilizing case management tools

  • Exercise discretion and independent judgment in responding to and resolving client issues

  • Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

  • Understands the system interfaces with HRIS, payroll, and insurance carriers

  • Develop and maintain system processing documentation and processing calendar

  • Set up and test data encryption and transmission protocols with client and vendors

  • Manage ongoing and annual enrollment process including; updating documentation, testing, and carrier/vendor coordination

  • Manage fulfilment inventory with clients

  • Manage client accountability

  • Provide back up for other team members as needed

  • Understands and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination procedures

  • 100% compliance with SAS70 and Professional Excellence criteria

  • Attends ongoing client status meeting as needed to establish client relationship

  • Attends internal project meetings to ensure project continuity into ongoing

  • Assist project team with client assignments to deliver timely, within-budget and high quality work

  • Performs other duties as assigned

  • Take initiative to proactively share knowledge and/or experience with team members

  • Develop strong partnerships with team members

  • Identify potential out of scope work and new opportunities to client teams

  • Meet service level agreements across all clients

  • Meet billable hour goals as defined by your manager

  • Work within prescribed budget for each project

  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness

The Requirements

  • Desire to learn, accept new challenges, and have fun!

  • Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans

  • Knowledge of flexible benefits administration

  • Strong analytical and problem solving skills

  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

  • SQL query skills are preferred

  • Ability to schedule work, delegate and monitor progress of others

  • Professional and responsible approach to work, clients and associates

  • Ability to organize and prioritize with strong attention to details

  • Excellent oral and written communication skills

  • Ability to work in a team environment

  • Ability to work independently in a project related work environment

  • Ability to work a flexible schedule

  • Ability to complete multiple projects within established deadlines

  • Bachelors’ degree preferred

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Minneapolis, MN, US

  • Date Posted:December 21, 2018