Willis Towers Watson Business Support Senior Assistant – Administrative Services in Minneapolis, Minnesota

Business Support Senior Assistant – Administrative Services

Date Posted: December 7, 2018

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JOB DESCRIPTION

Provides

administrative support services to several individuals, including calendar

management, travel arrangements, expense reporting, time recording,

correspondence, data entry, document management services, records management,

meeting preparation. Books meetings and arranges special events in the office

and off-site. May provide administrative services to a site/location, typically

in the area of print production, catering services and conference room setup.

May handle special projects of an administrative nature. Must be able to

multi-task, prioritize, and have high attention to detail.

The Role

This position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position often requires the handling of sensitive information with professionalism and integrity. As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your technical, interpersonal and administrative skills as well as see your efforts contribute to meeting the needs of our clients. Our supportive, team oriented approach will motivate you to do your best while also helping others.

Performance Objectives

Excellence

  • Challenging and varied work that fosters continuous development of technical and administrative skills

  • Develop a strong understanding of the Benefits Outsourcing line of business

  • Work directly with our consultants on a variety of client deliverables

  • Provide advanced level support in the full Microsoft Office Suite, specifically Word, PowerPoint, Excel, and Outlook

  • Ensure quality control/proofreading/editing

  • Seek and participate in key learning and development opportunities/maintain steady progress

Client

  • Support the development of client documents including presentations and contracts in PowerPoint, Word, Excel and other written documentation/communication

  • Manage meeting/event coordination and preparation including catering and room reservations

  • Coordinate complex scheduling and travel arrangements; expense reporting

  • Support administrative needs of leaders in partnership with other administrative staff

  • Oversee client project administration (including project set-up and contract administration, file maintenance, etc.)

  • Deliver on projects to meet or exceed client expectations

  • Increase efficiency by identifying ways to improve processes

  • Build strong relationships with clients particularly administrative support; serve our clients in a professional and collaborative manner

People

  • Build strong relationships internally and collaborate effectively on cross-functional teams

  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels

  • Work in a supportive, team-oriented environment

  • Learn to anticipate colleagues needs and adapt when they change

  • Support the collaborative team environment by partnering with other administrative staff through workflow, partnership and teamwork to support all team needs

  • Participate in team meetings and support the capturing and completion of next steps and action items

Financial

  • Prepare client invoices and generate client/project financial reports in a timely fashion as needed

  • Research billing and expense discrepancies

The Requirements

  • Develop a strong understanding of the Benefits Outsourcing line of business

  • Ability to remain calm under pressure and maintain a professional demeanor

  • Ability to multi-task and prioritize quickly when urgent needs arise

  • A strong focus on detail and accuracy of work with the ability to take on full ownership of assigned work

  • An innate desire to produce high-quality work and earn respect

  • Exceptional problem solving, critical thinking and customer service skills

  • Ability to adapt to different people and work assignments

  • A learning orientation

  • Strong interpersonal and project/time management skills

  • Ability to communicate openly and effectively both verbally and in writing

  • Advanced working knowledge of Microsoft Word, PowerPoint, Excel, and Outlook; Microsoft certification a plus

  • 3+ years’ experience in a professional administrative services environment

  • Experience providing administrative support to multiple (15+) parties simultaneously

  • Associates degree a plus

  • Bachelor’s degree preferred

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:Minneapolis, MN, US

  • Date Posted:December 7, 2018