Willis Towers Watson Associate Director – Client Service and Delivery in New York, New York

Associate Director – Client Service and Delivery

Date Posted: July 12, 2018


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The Client Director provides strategic relationship management, taking advantage of our specialized industry experience and unparalleled market know how, to craft strategies for clients to quantify, mitigate, and transfer risk. If you’re client centric, interested in affiliating with an industry leader and committed to helping clients unlock their potential through effective risk management this may be the perfect opportunity for you!

The Role

The Client Director leverages experience, training and background in business and finance to manage the placement and day-to-day service of clients. Essential duties include but are not limited to:

  • Managing the sales process, which includes guiding clients through policy completion, reviewing and analyzing client business needs to recommend updates and enhancements to policy contracts, and monitoring the delivery of policy documents.

  • Maintaining client relationships, and preparing policy change requests and submitting requests to carriers.

  • Designing and building full client presentations, and creating client advocacy reports and client service plans.

  • Providing risk management analysis utilizing new business and renewal and claim reviews.

  • Performing all phases of new business, renewal and remarket processing, including the preparation of applications, negotiations with underwriters, obtaining quotes, creating proposals, and monitoring status.

  • Conducting business and financial analysis to develop submissions and client proposals.

  • Analyzing exposure information and enforcing compliance requirements.

  • Monitoring the status of change requests, overseeing the review of policy documents for accuracy, and ensuring delivery of change documents to business clients in our construction practice.

  • Analyzing loss runs to estimate the future losses and budget the insurance cost for the projects.

  • Reviewing audits, collateral reports and analyzing the close out option for construction clients.

  • Identifying, analyzing and processing coverage enhancements and cross-sell opportunities.

  • Coordinating our China Desk, which entails providing all of the above services for all construction related business flowing from China into the US market.

The Requirements

  • BA/BS degree or equivalent in Finance, Management or related field of study required

  • 2+ years of experience in the insurance industry.

  • Must have experience in all of the following: risk analysis, coverage and exposure; working with insurance products including General Liability, Builder’s Risk, Workers Compensation, Professional Liability, Wrap ups bid preparation and analysis; problem claim resolution; and educating Chinese entrants to the US construction economy on the unique risks and insurance requirements for developing, constructing and owning real estate in the US.

  • Must be a licensed Insurance Broker for the State of New York.

  • Must speak, read and write Chinese and possess fluency in Chinese business practices.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:New York, NY, US

  • Date Posted:July 12, 2018