Willis Towers Watson Global Head of Operations, Investments in Reigate, United Kingdom

Global Head of Operations, Investments

Date Posted: October 23, 2018


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The Business

The Investments business is a dynamic investment advice and discretionary management business operating within the wider Willis Towers Watson enterprise. With over $2 trillion of assets under advice and over $120 billion of assets under discretionary management, it is one of the largest investment solution firms in the world. The business is going through an exciting transformation from a pure advisory business 10 years ago to an investment solution business today and the future offers huge opportunity for growth in this area. Growth in discretionary management solutions has been and continues to be high. Today, our client focus is primarily on pension funds, with the investment solutions capability leading to opportunity in the endowment, foundation and retail wealth management markets.

The Role

As the Investments Global Head of Operations, you will be responsible for partnering with Investments leaders and executing on key initiatives to support business strategy and growth. The successful candidate will ensure strategic, streamlined work activity is aligned to business goals and the priorities of the Global Head of Investments. The key initiatives will span across all aspects of the Investments LOB offering including (1) governance, (2) risk, professional excellence and regulatory compliance, (3) liaison with corporate functions (HR, finance, technology, legal, tax) to maintain current processes and support new growth areas, (4) investment technology, and (5) internal operations with a focus on business logistics and continuous improvement to ensure operations are efficient and within approved budget plans.

The role will require excellent project management skills as well as an understanding of finance-related professional services firms, asset management firms or both.

The role will be located in either the United Kingdom (Reigate or London) or the United States (New York or Chicago). There will be consideration for flexible working hours and telecommuting, contingent upon experience and level of business engagement.


  • Use a strategic perspective on our industry and our business to develop and implement operating model changes that improve profitability and reduce operational risk

  • Oversee relationships with Shared service functions (Finance, HR, Legal, IT, Office facilities) taking a strategic perspective to ensuring that the business receives the service it requires and engaging with corporate function leaders to make changes where necessary

  • Responsibility for risk, compliance and governance to deliver a high quality operating environment that meets all current and future regulatory requirements and provides business leadership with the information and controls required to run the business

  • Responsibility for Investments LOB dedicated technology

  • Member of Investments LOB steering group (the senior management team)


  • Ability to manage multiple assignments to deadline and budget

  • Experience in working in a collaborative manner with cross-functional teams including Finance, Human Resources, Technology, and Legal to deliver best in class business practices

  • 10 or more years’ experience of financial services in a business operations leadership capacity through consulting or asset management experience

  • Excellent oral and written communication skills

  • Team-player; able to work with people at a variety of levels and flex leadership style to situation

  • Bachelor’s degree minimum required

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

U.S. Equal Employment Opportunity: Know your rights at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact:

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Reigate, England, GBChicago, ILNew York, NYLondon, England

  • Date Posted:October 23, 2018