Willis Towers Watson Product Manager in Salt Lake City, Utah

Product Manager

Date Posted: December 7, 2018


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As a Product Manager you will use your expertise to craft and maintain a vision for our products. This vision will guide the organization’s planning and investing activities over the long term, and will ensure that the product continues to deliver value in the face of major changes. To succeed here, the Product Manager must maintain expert knowledge of the product; its competitors; the market and the overall domain in which the product lives.

The Role

Product managers ensure that we deliver the promise of our brand and mission to our customers. The product manager serves as a champion of the customer: constantly seeking to understand customer and refining the product to meet them.

On a day-to-day basis, the product manager works with a team of designers, software developers, and quality assurance personnel to continually improve our products. To succeed, the product manager will seek out direct customer feedback, and will supplement this with feedback with input from internal experts and stakeholders. The product manager will continually specify and validate product enhancements with the team and help make decisions in the interests of the customer and the company.

Strategically, the product manager will use his or her day-to-day expertise to craft and maintain a vision for his or her products. This vision will guide the organization’s planning and investing activities over the long term, and will ensure that the product continues to deliver value in the face of major changes. To succeed here, the product manager must maintain expert knowledge of the product, its competitors, the market and the overall domain in which the product lives.

Willis Towers Watson’s Individual Marketplace Product Team is looking for an experienced product manager to help us build the next generation of health insurance marketplace products. Candidates will need to draw from your technical knowledge, research abilities and problem-solving skills. Ultimately, the successful candidate will play a key role in creating software that helps our customers make critically important health care decisions with confidence.

Key Responsibilities

  • Become an expert in one or more Willis Towers Watson Individual Marketplace products (a portfolio of products); aim to be the undisputed expert at the company for products in the portfolio.

  • Stay in regular contact with customers/users to maintain an intimate understanding of their frustrations, needs, and problems.

  • Improve personal understanding of the domain in which our products operate through research into topics like market, competitive, regulatory, and economic factors; evangelize this information to the product development team(s) and stakeholders.

  • Share that understanding with members of product development team(s).

  • Develop and champion a vision for certain products; ensure that the backlog of work items like new features, maintenance items, bugs and others reflect that vision.

  • Identify and foster new ideas to drive value to our customers/users.

  • Measure product KPIs and other sources of data to continuously monitor product health.

  • Conduct experiments, run surveys, do analysis, and other things necessary to understand relative priorities.

  • Develop tools to make priority decisions effectively; help product development team(s) make priority decisions and plan iterations.

  • Document assets/requirements/evidence necessary for product development team(s) to be effective in delivering improvements to the products in the portfolio.

  • Create acceptance criteria and other assets to guide testing and validation; help product development team(s) make critical release decisions.

  • Coordinate with stakeholders to review, understand, and appreciate the work of the product development team(s) including iteration demos and presentations

The Requirements

  • 3-5 years of product management experience with consumer web applications, mobile apps, enterprise software solutions or CRM software; health care or insurance related experience is preferred but not necessary.

  • Empathy for our customers, particularly older people, people with disabilities, and people suffering from illness or other adverse health conditions.

  • Proficiency with agile product development tools such as product canvases or charters, development roadmaps, story maps, impact maps, user models, and backlogs.

  • Experience with user research and data analysis techniques.

  • Hands on software development experience of some kind is preferred but not necessary.

  • Excellent attention to detail.

  • Excellent written and verbal communication skills.

  • Excellent presentation skills; an ability to concisely communicate key issues/results in a manner appropriate to a wide range of audiences, including executives and clients.

  • Ability to work effectively in multidisciplinary teams with project management, stakeholders, design, engineering, and QA staff.

  • Ability to collaborate, negotiate, and build productive relationships; ability to create alignment with both internal and external stakeholders.

  • Experience in establishing, managing and maintaining ecommerce technology.

  • Experience with Jira, Sketch, Visio, MS Project, Adobe Creative Suite applications or similar.

  • Experience with health care public policy or experience in a heavily regulated environment.

  • Experience creating and delivering health care software products.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.

Work environment: The noise level in the work environment is usually moderate to low

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


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  • Location:Salt Lake City, UT, US

  • Date Posted:December 7, 2018