WTW Jobs

The Global Delivery Center (GDC) is an internal service center within the Research and Innovation Center that provides high quality and efficient international benefits business support on both a global and local level.

You will collaborate with Client Managers, Account Executives and other roles located in the financial and associated funding strategy for group benefits programs.

To support the delivery of that strategy, you will:

• Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques

• Design and distribute bid requests (RFP) to target carriers / vendors

• Collect, summarize and analyze proposal findings

• Prepare placement / renewal deliverables for clients

• Support the production of benefits plan design and reporting publications

• Manage queries / requests from the carriers/vendors/clients or members and escalate them when required

• Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated

• Process, project and transaction management

• Support policy renewal activities

• Collect, validate and clean benefits enrolment and eligibility data

• Support claims management

• Administrative input and maintenance of carrier/vendor invoices

• Collect, validate and clean benefits invoice data

• Analyze WTW data to ensure the correctness on carrier / vendor invoice

• Monthly reconciliation of commissions and perform commission estimates

• Setting up client premium invoices

• Support audit processes

• Follow regulatory procedure as defined by originating country

• Support interactions between clients, WTW and insurance vendors

In addition to this, you will:

• Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market

• Develop an awareness of the insurance carrier and vendor marketplace

• Understand and effectively articulate carrier / vendor specific strengths and weaknesses

• Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace

• Receive training from experienced consultants and assist to review client needs

• Comply with internal excellence and compliance requirements

• Contribute to the development of new intellectual capital

• Work with Operations Leadership to ensure compliance to SLAs and KPIs

• Support issue / escalation management

• Participate in continuous improvement activities to build stakeholders’ confidence

• Help drive adherence to Professional Excellence and Quality Management requirements

• Help drive adherence to client, local and international compliance requirements

• 2 - 6 years’ experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)

• Proficient in English, with excellent written and verbal communication skills

• Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or

• Well organized and detail oriented

• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time

• Proven ability to identify and resolve complex issues

• Strong client service orientation and ability to respond to all communications effectively and in a timely manner

Attitude and behaviour:

• Self-starter attitude with ability to establish priorities, work independently and with limited supervision

• Ability to ask the right questions and seek help where appropriate

• Sense of accountability; owning one’s work and taking pride in it

• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

Technical Skills and Experience:

• Strong analytical, creative and integrative skills

• Experience with data entry, validation and manipulation

• Excellent Microsoft Office skills, particularly in Excel and PowerPoint

• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose

WTW is an Equal Opportunity Employer