Job Information
WTW Business Analyst (Mid Shift) in Taguig, Philippines
The Role
Excellence
Participates in the development of solutions to solve our clients' Human Resources needs in a team-based environment.
Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality with assistance from more senior Business Analysts on some issues.
Analyzes plan documentation and business processes.
Develops and can execute comprehensive test plans for project implementations.
Performs unit and comprehensive testing with system developers for overall quality assurance of functional and technical quality of deliverables.
Provides ongoing technical support.
Defines and updates system tables as needed.
Ensures the system performs according to client approved specifications.
Follows the System Development Lifecycle.
Tracks the project status and communicates status to project manager or lead consultant or to client as appropriate.
Maintains project issues log to track ongoing items for review and resolution by project team.
Assists with coordination and scheduling of project team resources.
Create tickets in issue tracking systems for each Health support code release item
Has a solid understanding how the application is expected to work for a particular client and partners with the internal team to determine the best course of action to resolve issues
Provide training on large-scale change orders to internal team and service center, as needed
Alerts lead consultants or project manager about out-of-scope work in a timely manner.
Works with team to identify project deliverables and meets established deadlines.
Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability
Follows line of business processes and protocols for the deployment of base solutions
Participates in line of business sessions and teams as requested
People
Works closely with Development Team members in a partnership to deliver the best results to the client.
Participates in business analyst meetings and consistently promotes teamwork in all daily activities
Gather, analyze, document, and validate the needs of Project Stakeholders
Clients
Communicates effectively with internal clients and project teams.
Attends team or internal client meetings as appropriate to present project specifications or report project status.
Act as a liaison between Project Stakeholders and Development Team
Financial
Assists project manager or other lead consultant in determining and monitoring overall project direction, scope, work plans, and budgets.
Assists in determining requirements for estimating new project budgets.
The Requirements
Bachelor’s degree in Computer Science, Engineering, Management Information Systems, or related area
3-5 years minimum experience
Experience or training in: RDBMS, SQL, Web-based applications, and tools is preferred
Experience with test plan creation, testing procedures and test plan execution is preferred
Experience in the Human Resources or Benefits domain areas is preferred, but not required
Strong verbal and written communication skills in English
Experience working with the US and/or UK is preferred
Ability to work on "virtual" teams with members from different geographic areas
Self-motivated and ability to remain focused on assigned projects
Committed to quality and continuous improvement
Preferably flexible with shift schedules
People Management and/or Project Management experience is a plus
Equal Opportunity Employer