Willis Towers Watson Business Analyst in Taguig, Philippines

Business Analyst

Date Posted: October 30, 2018


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Coordinates testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of technology solutions. Configures client systems and data manipulation to support client implementation.

The Role


  • Participates in the development of solutions to solve our clients’ Human Resources needs in a team-based environment.

  • Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality with assistance from more senior Business Analysts on some issues.

  • Analyzes plan documentation and business processes.

  • Develops and can execute comprehensive test plans for project implementations.

  • Performs unit and comprehensive testing with system developers for overall quality assurance of functional and technical quality of deliverables.

  • Provides ongoing technical support.

  • Defines and updates system tables as needed.

  • Ensures the system performs according to client approved specifications.

  • Follows the System Development Lifecycle.

  • Tracks the project status and communicates status to project manager or lead consultant or to client as appropriate.

  • Maintains project issues log to track ongoing items for review and resolution by project team.

  • Assists with coordination and scheduling of project team resources.

  • Create tickets in issue tracking systems for each Health support code release item

  • Has a solid understanding how the application is expected to work for a particular client and partners with the internal team to determine the best course of action to resolve issues

  • Provide training on large-scale change orders to internal team and service center, as needed

  • Alerts lead consultants or project manager about out-of-scope work in a timely manner.

  • Works with team to identify project deliverables and meets established deadlines.

  • Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability

  • Follows line of business processes and protocols for the deployment of base solutions

  • Participates in line of business sessions and teams as requested


  • Works closely with Development Team members in a partnership to deliver the best results to the client

  • Participates in business analyst meetings and consistently promotes teamwork in all daily activities

  • Secondary support of participant issues (e.g., cases and calc or data issues) that are unable to be resolved by the Business Analyst 1

  • Responsible for partnering with Business Analyst 1 to generate and sign-off on new ongoing client procedures for recently added services (e.g., new carrier export)


  • Communicates effectively with internal clients and project teams

  • Attends team or internal client meetings as appropriate to present project specifications or report project status


  • Assists project manager or other lead consultant in determining and monitoring overall project direction, scope, work plans, and budgets

  • Assists in determining requirements for estimating new project budgets

The Requirements

  • Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area

  • 3-5 years minimum experience Experience or training in: RDBMS, SQL, Web-based applications and tools is preferred

  • Experience with test plan creation, testing procedures and test plan execution is preferred

  • Experience in the Human Resources or Benefits domain areas is preferred, but not required

  • Strong verbal and written communication skills in English

  • Experience working with the US and/or UK is preferred

  • Ability to work on “virtual” teams with members from different geographic areas

  • Self-motivated and ability to remain focused on assigned projects

  • Committed to quality and continuous improvement

  • Preferably flexible with shift schedules

  • People management experience is a plus

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:October 30, 2018