WTW Jobs

The Role

Client Focus

• Perform day-to-day HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific processes

• Ensure adherence to identified service level standards and metrics

• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support

• Assists with maintaining accurate employee records including associate personal files

• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork

• Follow the defined processes in HR Services

• Participate in process efficiency, monitoring of workload and the implementation of continuous improvement projects

• Identify the potential for better team efficiencies and collaborate with the leader on their implementation

Integrity

• Responsible for keeping employee data accuracy and privacy

• Facilitate correct data entry for the new hires and keep the data records for the existing employees and putting the changes to the HRIS

Respect

• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas

• Enrich the processes and the value added services for the internal customer

Excellence

• Facilitate professional excellence through quality delivery of HR Services tasks, expertise in the process mapping and the process designing

The Requirements

• Bachelor’s Degree or equivalent in human resources, business or related field preferred

• with 3 years of experience in HR Services role

• Strong written and verbal communication skills

• Ability to plan and prioritise workload

• Ability to use own initiative but work under instruction as required

• Ability to work as part of a team and alone with a ‘can do’ attitude

• Maintain good working relationships with colleagues across HR

• Ability to provide a high standards of customer care

• Methodical and organised approach

• Quick Learner and self-motivated

• Flexible and Adaptable to Changes

• Working knowledge of Excel and Word will be preferred

• Must be amenable to APAC shift

WTW is an Equal Opportunity Employer