Willis Towers Watson Configuration Analyst – EMEA and NA in Taguig, Philippines

Configuration Analyst – EMEA and NA

Date Posted: November 9, 2018


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The Configuration Analyst serves as an integral member of a global team to configure and deliver Willis Towers Watson’s technology products and tools to our external or internal clients. This role works with Willis Towers Watson’s proprietary and/or industry-leading applications and ensures that these are set up according to agreed-upon technical specifications and quality standards.


  • Review the technical specifications that support the desired functionality within an application, such as Willis Towers Watson’s proprietary Talent|REWARD software or survey data collection and reporting applications (assumes specifications are translated by Senior Analyst, client-facing team, and/or through the use of standardized templates based on client’s business requirements)

  • Review, validate, format and upload configuration-related data provided by client, such as client’s department names and codes to application(s) and/or configure the application settings

  • Apply the approved look and feel as identified in requirements

  • Conduct basic application testing to ensure usability and adherence to technical specifications, desired functionality and defined aesthetic properties; consistently log and report errors in a timely manner

  • Launch applications to defined client distribution lists; generate and validate pre-defined reports as needed

  • Work with the Senior Analyst, Project Coordinator, Industry Coordinator and/or Project Manager to analyze and resolve configuration issues and answer client’s questions about application

  • Use a case management tool and standardized workflow to share work with other team members and document interim work status


  • Build relationships internally and collaborate effectively on cross-functional teams

  • Demonstrates natural ease and effectiveness when dealing with colleagues at all levels


  • Ensure delivery of high-quality services and products to clients

  • Effectively communicate with project teams as applicable Test and report system function performance according to client approved specifications


  • Assist in developing standardized work processes, tools, and methodologies that improve quality and profitability

The Requirements

  • Proficiency in English

  • A degree-level qualification in a technology-related discipline, such as IT or computing

  • 1-3 years’ experience working in a technical environment

  • MS Office, including advanced-level Excel

  • Must be willing to work in US or EMEA shift

  • Familiarity with the following applications/languages is a plus:

  • ConfirmIt/Reportal

  • SharePoint

  • WorldMerge

  • DB management/SQL

  • MS Access

  • Visual Basic for Applications (VBA)

  • Standard web front-end technologies (HTML, CSS, JavaScript, etc.)

  • Objective decision-making based on established procedures

  • Data validation, manipulation and formatting in data management tools (advanced Excel skills are essential; Access and other tools are a plus)

  • Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members

  • Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

  • Foundational understanding of a client service focus (internal or external clients)

  • Structured problem solving and analytical thinking

  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

The Business

The Global Resource Center is a distinct group within the Willis Towers Watson Data, Surveys and Technology business, providing operations and client delivery support across different practices: Global Data Services, HR Service Delivery, HR Technology and Organizational Surveys & Insights. The Global Resource Center is organized into four groups that enable us to leverage staff capacity and skills across multiple practices and offerings: Technology Development, Systems Configuration, Data Management and Production Support.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:November 9, 2018