WTW Jobs

The Role

• Property & Casualty Output team associates provide data & pre-placement client deliverable support to the retail offices and work along with offices to develop exposure workbooks, side-by-side document, submission document & final proposals

• Policy Services – Process requests from assigned business markets pertaining to the following sub-processes: Policy Checking, Audits, Endorsements, and triage related tasks.

• Creatives team – Identifying irregularities, providing analysis, creating visual references such as charts, graphs, and summaries – for a number of Property and Casualty clients and/or assigned stakeholder(s) from specific business markets

• Seamless communication flow between onshore business partners and the Manila Service Center. Regular interaction with Client Service Managers or Placement Specialists via call/email to ensure the activities are duly actioned within the expected SLAs.

• To ensure proactive management of queries and steps taken to manage/follow up and conclude them.

• If applicable: Ensure that you get certified as CISR (Certified Insurance Service Representative – i.e. National Alliance training clearance) in-case chosen & on-boarded

• Meet the Key Performance Indicator targets required for Policy Services

The Requirements

• Insurance Background & knowledge on Insurance related products

• Prior experience in data interpretation, analytical or complex processes (e.g. decision-making to be done, work with highly variable work inputs etc.)

• Good working knowledge of Microsoft office is essential, particularly Word & Excel

• Possesses a keen eye for detail

• Good interpersonal skills/Excellent team player

• Excellent written and verbal communication skill

• Ability to follow-through and deliver to expectations

• Ability to work under pressure

• Ability to adapt in a fast-changing work environment

• Able to take on work challenges necessary to address business needs

• Willing to work in Night Shifts as per North America hours

• Work Experience: 1-5 years (Experience in Insurance Industry preferable)

• Educational Qualification: Graduates & Post Graduates

WTW is an Equal Opportunity Employer