WTW Jobs

The Role

Responsibilities include:

• Manage and oversee the eepoint global support system, collaborating with RSG and other product team colleagues to resolve client team issues.

• Assist client specific system feature adoption.

• Triage, resolve, and escalate client issues as reported via global support system.

• Assist in the creation and maintenance of specifications documentation.

• Help facilitate the adoption of new technology.

• Develop and execute test plans for eepoint and ESS version specific releases.

• Test new version releases as a business approval tester.

• Help prepare and update release notes for eepoint releases.

• Create and maintain training recordings related to eepoint products.

• Assist in coordinating end-user training and preparing training documentation.

• Create and maintain regression test plans for software supported by the eepoint team, including eepoint, ESS, State Tax Tool, ESS Dashboard, Command Center, and Document Manager.

• Act as a champion for the eepoint product, promoting its use and benefits to stakeholders.

The Requirements

• Relevant experience as Application Support Analyst or Product Specialist.

• Experience working with SLAs.

• Excellent organization and leadership skills desired.

• Experience with managing documentation, specifications, and working with stakeholders.

• Well-developed written and oral communication skills desired.

• Passion for technology, constant learning, and work in fast paced environment.

• Hands on experience with DB plans and/or technology SDLC process.

• Committed to quality and continuous improvement.

• Bachelors’ Degree.

WTW is an Equal Opportunity Employer