Willis Towers Watson Enterprise Support Analyst in Taguig, Philippines

Enterprise Support Analyst

Date Posted: October 29, 2018

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JOB DESCRIPTION

Application helpdesk, covering both internal and external users. Provides technical support to the organization’s internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software available to technical users. Ensures that standard software images are installed, properly configured, regularly updated and working properly on developer PCs and servers. Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Collaborates with network services, software systems engineering, and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Includes first and second level help desk support. Typically located within a call center or Help Desk Support hub.

The Role

People

Build strong relationships internally

Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels

Clients

Providing technical support to consultants and the sales teams where appropriate.

Assist with day to day technical issues and resolving them in a timely and effective manner.

Excellence

Delivering support that meets or exceeds client expectations

The Requirements

  • Previous experience in an IT Helpdesk / Application or Software Support role.

  • Excellent communication skills.

  • Excellent command of business English, other European languages are desirable.

  • Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.

  • Experience of reporting technical, functional and operational problems and resolutions to the development team.

  • Good knowledge of server hardware and configuration.

  • Microsoft Windows (including Windows Server) and networking knowledge.

  • SQL Server experience

  • Experience supporting IIS and Active Directory

  • Excellent organisational skills

  • Educated to degree level

Desirable

  • Second language such as Japanese, German, French, Spanish or Italian (preferred but not required)

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com at http://willistowerswatson.com/ .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:Taguig, Manila, PH

  • Date Posted:October 29, 2018