WTW Jobs

The Role

Data Analysis and Dashboarding

• Collect, validate and analyse data from various sources to measure and monitor the performance of Outsourcing GB processes and functions

• Use data analysis and visualisation tools, such as Excel, Power BI, etc., to present data in a clear and compelling way

• Create and maintain dashboards and reports to provide visibility and insights on key metrics, trends, issues and opportunities

• Provide data-driven recommendations and feedback to the Operational Excellence Lead and other stakeholders to support decision making and improvement actions

• Analyse complex datasets and identify patterns, correlations, anomalies and insights that can inform business decisions and actions

• Create and automate reports and dashboards that can be easily accessed and updated by the relevant stakeholders and users

Continuous Improvement Projects

• Lead and/or participate in improvement projects, using Lean or other methodologies, to deliver process efficiencies, quality enhancements, cost savings and customer satisfaction

• Apply problem-solving and root cause analysis techniques to identify and address process gaps and issues

• Design and implement process improvements, ensuring alignment with the operational excellence standards and best practices

• Monitor and evaluate the impact and sustainability of improvement projects, using data and feedback

• Coach and mentor other team members and stakeholders on continuous improvement tools and techniques

Change Management and Communication

• Support the Operational Excellence Lead in developing and executing the change management and communication plan for the operational excellence agenda and the move to the target operating model

• Engage and collaborate with internal and external stakeholders, across different geographies, to understand their needs, expectations and feedback

• Develop and deliver engaging and professional communications, using various channels and formats, to inform and influence stakeholders on the operational excellence initiatives and outcomes

• Facilitate and participate in workshops, meetings, presentations and other forums to share best practices, lessons learned and success stories

• Create highly presentable and polished PowerPoint presentations that can effectively communicate the key messages and findings of the data analysis and improvement projects

• Present at a high level and gain buy-in from key stakeholders on the value and benefits of the data analysis and improvement projects

The Requirements

Knowledge:

• 5+ years of work experience working as part of a Continuous Improvement/Operational Excellence/Lean Team within the service sector

• Bachelor’s degree or equivalent in a relevant field, such as business, engineering, statistics, etc.

• Data analysis and dashboarding tools and techniques, such as Excel, Power BI, Tableau, etc.

• Continuous improvement methodologies and tools, such as Lean, Six Sigma, etc.

• Understanding of change management and communication principles and practices

• Awareness of the Outsourcing GB functions, processes and systems

Skills:

• Excellent analytical and problem-solving skills, with the ability to interpret and present data in a meaningful way

• Effective project management and organisational skills, with the ability to plan, execute and monitor multiple projects simultaneously

• Impressive communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels

• Customer focus and service orientation, with the ability to deliver high-quality solutions that meet customer needs and expectations

• Self-motivated and proactive, with the ability to work independently and as part of a team

• Flexible and adaptable, with the ability to cope with change and ambiguity

• Creative and innovative, with the ability to generate and implement new ideas and solutions

• Proven track record of calculating and delivering FTE savings across multiple locations in a global professional services organisation

People Skills:

• Relationship building aptitude to develop productive working relationships with internal and external stakeholders

• Effective influencing skills to support others with the adoption of change and improvement actions

• Team player; able to work collaboratively and constructively with others

• Self-development; committed to continuous learning and improvement

• Coaching and mentoring; able to share knowledge and skills with others and support their development

WTW is an Equal Opportunity Employer