WTW Jobs

The Role

• Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.

• Partner with leadership to lead change by managing strategic initiatives to meet business needs.

• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

• Manage stakeholder relationships.

• Lead work transition projects for the BU.

• Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created

• Maintain effective governance, control systems and compliance requirements of the company.

• Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.

• Continuously review and establish a robust performance measurement structure

• Review staffing and workload management for capacity assessments

• Drive consistency of team methodology, process and deliverables

• Support process improvement initiatives

• Support a handful of clients/projects that the pharmacy team supports in order to get a better understanding of the work and community being supported

• Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.

• Responsible for developing team through coaching and team building while serving as an

escalation point for the Operations issues and complaints.

• Conduct periodic and annual performance reviews for all direct reports

• Coaching of colleagues under the team

• Oversee team performance against established quality, security, efficiency and client delivery standards

Skills

• Excellent communication skills along with strong writing and editing skills in English

• Able to manage diverse processes with multiple stake holders.

• Proven ability in delivering excellent levels of client service.

• Preferably experienced in conducting transitions/ knowledge transfer activities.

• Ability to establish robust performance measurement structure.

• Highly developed critical thinking and analytical skills

• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

• Excellent interpersonal skills and a collaborative management style

Competencies

• Focusing on Clients

• Working in Teams

• Driving Excellence

• Fostering Innovation

• Influencing Stakeholders

• Developing Talent

• Adapting to Change

Experience

• 6+ years relevant experience (PBM), 5+ years Team Leader experience

• Experienced leader with proven ability in managing service delivery teams will be preferred

• Knowledge and experience in organizational effectiveness and operations management, implementing

best practices

• Project management experience required

WTW is an Equal Opportunity Employer