WTW Jobs

The Role

The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines

Excellence

Review and analyze member posts to initiate cases

Perform data entry processing

Process system data updates such as member and beneficiary records

Generate quotations, run calculations, and produce correspondence for scheme members.

Identify areas where service to clients/members could be improved and communicate to Team Leader

Know and live the firm’s values

Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)

Comply with ISO 9001, ISO 27001 and Professional Excellence standards

People

Assist the wider team in more complex / project work when required

Assist the wider team in more complex / project work when required

Support colleagues for holiday cover and workload peaks

Take initiative to proactively share knowledge and/or experience with team members

Develop strong partnerships with team members, locally and remotely

Clients

Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

Develop knowledge of clients’ pension schemes

Build a relationship with the UK counterparts

Be a point of reference for standard automated cases

Financial

Ensure timely completion of timesheets

Meet defined target billable hour goals

Work within prescribed budget for each project

The Requirements

Able to work to a high level of accuracy

Able to work well under pressure and meet targets

Interpersonal skills to include excellent written and verbal communication

Strong analytical and problem solving skills

Ability to organize and prioritize with strong attention to details

Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

Professional and responsible approach to work, clients and associates

Ability to manage time and work a flexible schedule

Ability to complete multiple projects within established deadlines

Ability to work independently and in a team environment with minimal supervision

Bachelor’s degree and pass given assessments

Open to working in assigned shifts as needed.

Willis Towers Watson is an Equal Opportunity Employer