WTW Jobs

Excellence

• Resource management

• Allocate and manage resources to meet existing requirements in anticipation of work peaks

• Work with team leader to manage future resources in anticipation of future client and work growth

• Ensure smooth transition of new clients and addition of new tasks to existing clients

• Ensure Sub-team is equipped with adequate resources and tools to perform optimally

• § Identify efficiency gains and proactively manage sub-team so that chargeable utilization can be increased

• Utilize the allocated 37% of standard hours doing transactional client work to refine/improve processes and newly transitioned work and become an SME for more complex work types.

• Support the ISO 9001 (quality management) , ISO27001 (information security) certification process for UK Pension Administration in PPTC;

• Support the Performance Excellence (WTW Quality Management) or UK Pension Administration, ensuring standards and methodologies are consistent within sub-team and across clients where possible

• Support the UK Data Privacy compliance for UK Pension Administration, ensuring that security processes and procedures are understood and followed by all associates § Ensure infrastructure and processes are in place,

• Ensure capacity adequacy, and backup and succession plans are in place to support UK business critical operations

People

• Ensure Sub-team has sufficient knowledge and capability on all aspects of the work that is required

• Mentor associates to develop desired skills and competencies, in line with business needs

• Support Administration Manager in efforts for teams to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals

• Support Administration Manager in promoting a positive team culture, aligned with and in support of, TAS UK’s practices and work environment.

Clients

• Build trusted adviser relationships with UK administration operations leaders through efficient, quality execution of projects and processes and effective communication

• Collaborate closely with UK administration operations client team leaders in defining strategies, planning for client support activities, and initiating to improve service and delivery quality

• Encourage open and regular dialogue between Manila and UK client administration teams, partnering for the achievement of shared goals and objectives

• Meet SLAs and delivery quality goals Financial § The responsibilities of this role are expected to take 70% utilization or higher, as may be jointly agreed upon with the Administration Manager and UK Admin Leadership.

• Ensure client chargeable and utilization targets are met for self and team

• Contribute to the development of the team’s financial plan/budget

• Ensure achievement of team’s financial plan/budget

The Requirements

• A passion for managing people and developing other associates

• Strong interpersonal and client (stakeholder) management skills

• Excellent written and verbal (English) communication skills

• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

• Strong organizational abilities and flexibility to work in a performance driven environment

• Experience in either DB or DC pensions administration would be an advantage

• Ability to gain a strong understanding of the administrative process as it relates to Pension Benefit Plans

• Strong analytical, collaborative and problem solving skills

• Ability to organize and prioritize with strong attention to details

• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

• Professional and responsible approach to work, clients and associates

• Ability to manage time and work a flexible schedule

• Ability to complete multiple projects within established deadlines

• Ability to work independently and in a team environment with minimal supervision

• Previous experience within a supervisory / managerial role in a business processing/service delivery/technology solutions environment in areas such as HRIS/payroll, HR shared services, Benefit Administration or Insurance Administration

• Bachelor’s degree and pass given assessments