Job Information
WTW End User Compute Senior Operations Engineer * in Thane, India
Summary:
As a Senior Operations Engineer specializing in End User Compute, you will play a crucial role in ensuring the seamless functioning of end-user devices and systems within our organization. Your expertise will be vital in optimizing user experiences, troubleshooting issues, and implementing robust solutions to enhance overall operational efficiency.
Role:
Manage global End User Compute platforms ensuring best practice and adherence to standards is maintained at all times.
End to end ownership of all End User Compute Engineering functions and activities including BAU and project driven work
Perform advanced (3rd line) incident and problem investigation for issues impacting services owned by End User Compute Engineering function
Own and manage requests for new services or changes to existing services owned by End User Compute Engineering function
Includes:
Requirements gathering
Technical analysis
Solution design and engineering
Solution implementation"
Maintain Endpoint Security focus through risk mitigation and data loss prevention practices. An ever changing threat landscape will require constant review of our current endpoint security processes and polices to ensure they are following industry and corporate best practice and are implemented effectively. A close working relationship with relevant Information Security teams is crucial.
Perform stakeholder management and communications for new services and/or changes to existing services owned by End User Compute Engineering function
Perform release and communication activities for new services or changes to existing services owned by End User Compute Engineering function
Coordinate activities with and provide stakeholder input to other towers, technical teams and suppliers in relation to changes and releases to End User Compute estate
Create, manage and maintain documentation, user guides and KB articles for End User Compute Engineering areas of service
Identify engineering operational improvements, articulate to platform owner and deliver improvement programmes.
Participate in developing engineering skills of offshore engineering teams through consultation and supported with technical documentation.
Develop close working relationships and coordinate with other IT teams as necessary.
Requirements:
Extensive exposure (9+ years) to End User Compute technologies inc but not limited to:
Microsoft Intune, SCCM, Group Policy, Active Directory, Endpoint Security, Windows 10/11, O365 and M365 Platforms, MDE
Previous experience with implementing and managing large enterprise End User Compute services.
Experience with management and automation technologies such as Power Platforms and Log Analytics
A good understanding of how applications interact with the Windows Operating System is critical as is experience in other Enterprise Microsoft products such as Azure and AAD
Experience with other EUC technologies, platforms and processes such Windows 2016/2019, Applications Packaging and Management, NexThink / ControlUP, MS Defender for Endpoint, Autopilot is desirable
An ITIL qualification is desirable but not essential.
Has experience developing scripted solutions with Microsoft PowerShell. Exposure to JSON desirable
Will be a self-motivated achiever, quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision
Good written and oral communication skills. Confident communicator at all levels, able to interpret advances technical concepts to non-technical audiences.
Good command of English language.