Willis Towers Watson Personal Lines Account Manager in Toronto, Ontario

Personal Lines Account Manager

Date Posted: December 6, 2018


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Willis Towers Watson Personal Lines is growing and to support our evolving business we are adding to our Toronto team. This Personal Lines Account Manager in our Toronto office will be a member of our Canadian customer service personal lines insurance team and deliver operational support to clients primarily in Ontario, but will also support the rest of Canada. The successful candidate will be responsible for servicing existing personal lines clients, with minor exposure to new business activities. Our organization is a great place to advance your career in the insurance sector and our competitive compensation packages reward success.Represent Willis Towers Watson in a manner that helps eliminate frustration and complexity from the personal insurance experience

The Role

  • Provide professional, timely and efficient phone support

  • Resolve routine customer problems independently and efficiently. Ensure all exceptions and client issues are documented and resolved in a timely and professional manner

  • Manage, process and market renewals (when required) ensuring customer and regulatory needs are met, including proper underwriting of risk and identification of gaps in coverage. Help achieve departmental monthly quota of renewal business in an environment encouraging transparency into pipeline and activity

  • Ensure all policy level actions are documented and executed in a timely manner and advise insurers of any changes in risk or policy parameters

  • Remain knowledgeable of industry landscape and office procedures, particularly those related to customer service and retention

  • Handle all files according to established processes and protocols, contribute to refinement of these internal procedures

  • Other miscellaneous administrative and clerical functions as required

The Requirements

Core Qualifications:

  • Kind and helpful personality

  • Excellent written and verbal communication skills

  • High School Diploma or equivalent

  • Ability to obtain a broker’s license in all geography of assigned territory

Additional Considerations:

  • Post-Secondary Education

  • Experience in Customer Service

  • Experience broking policies for various personal lines insurance carriers in Ontario and other provinces

  • Insurance License (RIBO) and commitment to ongoing formal accreditation or industry education

  • Proven ability to develop meaningful relationships with successful families and individuals or handling insurance needs of successful families and individuals

  • Experience using EPIC Client Management System, strong Microsoft Office skills

Working Conditions:

  • In office presence required, 8:30 to 5 business hours

  • Often required to be on the phone for extended periods of time

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Equal Opportunity Employer: Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Toronto, ON, CA

  • Date Posted:December 6, 2018