Willis Towers Watson DevOps Team Lead in White Plains, New York

DevOps Team Lead

Date Posted: March 2, 2018


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Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

As a DevOps Team Lead, you will lead an agile engineering team, supporting new development and providing maintenance of web-based, mobile, or traditional software applications. The range and scope of duties for this position include architecting scalable technical solutions, lending technical guidance on DevOps best practices, supporting activities that span various stages of the DevOps pipeline (planning, dev/test, release and monitoring), managing, optimizing, monitoring and reporting on the infrastructure environment, coaching/mentoring team members, and researching latest development trends and technologies.

  • Set strategic direction for the DevOps team, including establishing a vision, strategic objectives, and execution plans, within the framework of the overall strategic direction of the H&B technology team.

  • Lead a team of direct reports

  • Provides DevOps-oriented technical and architectural guidance and expertise to members of own team and other teams

  • Assign projects/tasks and manage workload of team appropriately and effectively

  • Interface with other internal departments and provide quick, reliable support to them as needed

  • Collect and document requirements, development of user stories, estimates and/or work plans

  • Lead peer-reviews of solution designs and related code

  • Lead deployment of software releases

  • Serve as a steward for agile development, closely monitoring team process to ensure it aligns with software engineering standards and best practices

  • Be actively involved and hands-on with design, programming, and testing

  • Work closely with Director of Software Engineering and People Operations to identify staffing needs and participate in the selection process, identify and coordinate training, establish development plans, and handle employee relations issues

  • Establish performance expectations of team and provide coaching in order to meet individual and team goals

  • Conduct ongoing performance assessments and reviews of own team members

  • Drive upgrades and conversions within the infrastructure environment, including Operating System, Database and platforms

  • Establish, innovate and operate monitoring and predictive forecasting to ensure infrastructure capacity is able to support business requirements

  • Optimize the infrastructure environment to ensure security, scalability, and cost effectiveness

  • Set up and optimize applications to ensure security, scalability, and favorable performance

  • Research new technologies and innovate new processes to drive constant improvements in the efficiency and capabilities of the DevOps team

  • Drive process automation within DevOps and provide consultation to other teams to streamline their processes through automation

  • Approve and track team members’ time off including vacations, sick time, and other absences

  • Drive migration to the Azure Cloud

  • Any other duties assigned

  • Analyze existing operations to understand strengths and weaknesses to uncover opportunities for improvements

  • Create and share development estimates and operational requirements to enable accurate planning

The Requirements

  • Proficient at a Senior Engineering Level (Software, Quality, Front-End, or Interface Design)

  • A Bachelor’s Degree in Computer Science, Engineering, Information Systems, or other related field; Advanced degree preferred

  • 3+ years of management experience demonstrated through effective leadership of people, projects, and/or processes including at least one year experience supervising others (on a project basis)

  • 5+ years of DevOps or combined software development and system administration experience

  • 5+ years of experience in web, mobile, or desktop application development and testing; large scale consumer systems preferred

  • 3+ years of experience with principles of ALM and software development methodologies

  • 3+ years of experience with software, interface, or testing approaches and design patterns

  • Effective communication and documentation skills

  • Experience in employee benefits, insurance or healthcare

  • Certifications or professional training in software engineering principles such as software architecture, agile development methodology, etc.

  • Strong command in information security and best practices in all technology areas (e.g., infrastructure, application development and setup, databases, networking, etc.)

  • Demonstrated agility, flexibility and big-picture thinking in approaching responsibilities

  • Demonstrated out-of-the-box thinking to problem solving

  • Strong command in Microsoft VS 2015-2017, deployment automation & orchestration and continuous integration and other DevOps tools (e.g., VSTS, TFS, VSOL)

  • Experience in application and data migration to the Cloud with familiarity with migration tools

  • Experience with database release management tools

  • Proven intellectual curiosity and strong leadership skills


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:White Plains, NY, US

  • Date Posted:March 2, 2018